i got 5 emails from this woman today (ignoring the other batch of emails she's sent me previsouly) about something not working on our site. i tried everything i could, and she started getting impatient that i couldn't solve whatever problems she was having on her computer.
point number one - i am not a computer technician.
point number two - i cannot see you, your computer, your OS, or whether you're using dial up, so if you email me to say something's not working, please tell me what kind of something it is so i have a clue of where to begin!
she just emailed back to tell me, after really making me feel incompetent for my inability to solve her problem, that she finally stopped trying to access it through AOL, used the regular internet explorer, and lo - it worked.
maybe next time before sending me angry emails in caps because i can't fix the problem, you should have someone who KNOWS computers come look at it and tell you what you're doing wrong.
*am very frustrated*
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